Frequently Asked Questions
What is the return policy?
If you would like to return an item, you may do so upto 14 days after receiving the item. The product must be in new and resellable condition. We will refund you the purchase price but shipping fees are non refundable. Please contact us for a return authorization code and instructions on returning your product. Returns without RMA numbers are assessed a 15% restocking fee and may delay your refund.
What size ball should I get?
The sizes listed on the website are the diameter of each ball. To figure out the total length of a pair of balls, you double the listed size. For example, a 40mm set would be 80mm across in the palm of your hand. Here is a conversion list from millimeters to inches:
2 35mm balls = 2.75 inches across
2 40mm balls = 3.15 inches across
2 45mm balls = 3.54 inches across
2 50mm balls = 3.93 inches across
2 55mm balls = 4.33 inches across
For beginners, we suggest a pair that will not exceed the width of your palm.
Is the price for one ball or two balls?
The Baoding Balls are sold in pairs.
What are the weight of the balls?
These are a range of approximate weights for the different type of balls unless specified differently in their description.
Hollow Chiming Balls
35mm ~ 3 to 4.2 oz per pair
40mm ~ 4.4 to 6 oz per pair
45mm ~ 5.4 to 7.4 oz per pair
50mm ~ 7.6 to 9.4 oz per pair
55mm ~ 12.2 oz per pair
35mm ~ 3.8 oz per pair
40mm ~ 6.2 to 8.4 oz per pair
47mm ~ 10 oz per pair
50mm ~ 10.6 to 15 oz per pair
55mm ~ 1 lb per pair
What does B-Grade mean?
Gemstone B-grade balls are what we label balls that aren't as pretty as what we normally get due to the type of imperfections in the stone. They are still spheres and can be used for exercise.
Where do you ship from?
What are the shipping fees?
Shipping and handling is calculated during the checkout processes. US ground shipping starts at $3.99 for one set. The rate will be determined by the weight of the order and the shipping carrier. You will be able to review your order total with the shipping before confirming your order.
Do you ship internationally?
Yes, we offer international orders by credit card and PayPal. We will require the package to be registered mail for some countries. We will contact you if your order requires a registered mail fee.
When does my order ship?
Please allow 1 to 3 business days for processing orders. We will contact you regarding your order if there will be a delay with your order beyond 3 business days. Orders with backordered items are held until the backordered items arrive.
What are the payment options?
We accept VISA, Mastercard, American Expess, and Discover credit cards through our shopping cart. We also accept PayPal.
What if I have more questions?
For all customer inquiries and questions, please contact us by email using the "Contact Us" link.