I purchased a pair of large quartz baoding balls from this company 10ish years ago. I never knew they would fix/exchange their product due to the 1/4 inch flat spot they left in their manufacturing process on one of the balls I purchased until I read Arlen's review on this pair. The company responded stating all Arlen had to do was tell them about it and it would have been fixed.

Well, I reached out to them via email, told them about it, confirmed it with two videos and their response was pretty much well, that could very well be from us but hey you bought these 10 years ago, too bad. As if their manufacturing defects are somehow supposed to be non existent past 30 days.

Like I told them, that defect will be there from the date of purchase and for hundreds of years after. It's never going away and since it's your fault I was hoping you would have owned up and fixed your mistake instead of hide behind policy. Policy should always superseded by discretion and the effort to provide excellent customer service. Unfortunately, they dont see it that way. Very poor quality control and even more disappointing customer service. It's a gemstone. Your poor craftsmanship is going to be there forever. Very sad. Happy New Year by the way. Maybe your resolution can be to provide better customer service. Especially to people who have recommended your company to many, many other potential customers. What a shame.

Very disappointed, I expected more from a company that distributes a variety of Baoding Balls to have top quality polished finished balls. They are rough and not smooth, as I used these Baoding Balls I can feel flat spots. Don't Buy!!